Legal
Terms and Conditions
Last updated: 5 September 2026. This English version is provided for your convenience; the German version is the legally binding one.
1. Scope and provider
These terms apply to contracts for web design and development services between
KONO Digital, sole proprietor Louis Konopatzki, Avenida Pádua 3, 2A 1B, 1800-294 Lisbon, Portugal (NIF 329332449)
– hereinafter "KONO Digital" – and the client.
The offer is aimed at businesses, self-employed persons and other organisations. Should a contract nonetheless be formed with a consumer in an individual case, mandatory consumer protection provisions remain unaffected.
Deviating terms proposed by the client apply only where KONO Digital has agreed to them in text form.
2. Offer and formation of contract
On request, the client receives a free, non-binding design draft of their homepage before commissioning any work. If the draft is not to the client's liking, no costs are incurred and no contract is formed.
Before commissioning, the client receives a written offer with a fixed price. The contract is formed once the client accepts this offer in text form.
Information on this website constitutes an invitation to enquire and not a binding offer.
3. Scope of services
What is owed follows from the accepted offer. Depending on the package, it comprises concept, design, copywriting and technical implementation.
The Business package provides for one structured round of feedback, the Business Plus package for two. Requests for changes beyond this are charged by effort, subject to prior agreement.
Logo and brand development are not included, nor is anything not expressly named in the offer.
4. Client's duty to cooperate
The client provides the required content – text, images, access credentials – in good time, unless it is expressly part of the commission.
The duration of the project depends significantly on how quickly content and approvals are provided. Any timeframes mentioned are estimates based on experience and not binding deadlines, unless expressly agreed otherwise.
The client warrants that it holds the necessary rights to the content it provides and indemnifies KONO Digital against third-party claims based on that content.
5. Prices and payment
The fixed price agreed in the offer applies.
KONO Digital is exempt from VAT under Artigo 53.º CIVA (Portugal); no VAT is shown. For services to businesses in other EU member states, the tax liability may fall on the client.
30% is due upon commissioning and the remaining 70% once the client has approved the finished website – before it goes live. Payment is made by bank transfer; the invoice is issued in text form.
6. Approval and going live
Once completed, KONO Digital makes the website available for review. The client reviews it and confirms approval in text form.
The website goes live after approval and after payment of the outstanding balance.
7. Rights to the work product
Upon full payment, the client receives the permanent, unrestricted right, in place and time, to use, modify and pass on the website created. The domain, access credentials, content and the complete source code belong to the client.
There is no dependency on KONO Digital: the website runs on common, standard technology without any proprietary system and can be taken over by any web developer.
The licence terms of the respective rights holders apply to fonts, libraries and third-party content used.
KONO Digital may cite and display the project as a reference, unless the client objects in text form.
8. Operation and support
A support package – hosting, backups, technical maintenance and small changes – is optional and commissioned separately. It runs for one year at a time; the current prices are shown on this website.
Without a support package, the client bears the usual costs for domain and hosting with its own provider.
When support ends, the client receives all files, access credentials and the domain handed over in full. The website belongs to the client in any case.
9. Liability
KONO Digital is liable in accordance with the statutory provisions.
KONO Digital is not responsible for damage arising from the client's content, from disruptions caused by third parties – such as hosting providers, domain registrars or payment service providers – or from subsequent changes made by the client or by third parties commissioned by the client.
No particular commercial outcome is owed, in particular no search engine ranking and no specific number of enquiries.
Legal advice is not part of the service. The client's legal texts – such as terms and conditions, a right-of-withdrawal notice or a privacy policy – belong in the hands of a lawyer or specialist service.
10. Confidentiality and data protection
Both parties treat confidential information of the other party as confidential and use it only for the performance of the contract.
How KONO Digital processes personal data is set out in the Privacy Policy. Where personal data is processed on the client's behalf, the parties first conclude a data processing agreement under Art. 28 GDPR.
11. Termination
Either party may terminate the contract for good cause.
If the client terminates an ongoing project for a reason not attributable to KONO Digital, the work performed up to that point is to be remunerated; the deposit already paid is credited against it.
12. Governing law and jurisdiction
Portuguese law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Lisbon, Portugal, provided the client is a business. Mandatory statutory places of jurisdiction remain unaffected.
KONO Digital is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body.
13. Final provisions
Amendments and additions to this contract require text form.
Should a provision be invalid, the remainder of the contract remains valid.